Cancellations - Changes

The modification or cancellation of a ferry itinerary, a trip or another product or service and the conditions governing such a change or cancellation are subject to the terms and conditions set by each specific provider. Ferrytraveller.gr has no influence in this process and bears no responsibility for it. The cost that may occur due to the change or cancelation of a travel service, which is determined by the terms of each provider is exclusively covered by the user.

 

Cancellation or modification requested by the customer

 

If the supplier provides the user with the right to cancel or modify the selected product or service, the user is required to inform Ferrytraveller.gr about the cancellation or modification request.

 

For requests submitted online either via email or by phone, at least 4 calendar days are required for processing. For the fulfillment of any modification or cancellation request and in order to meet deadlines as dictated by ferry operators’ policy, an additional period of four days is imposed. The extension is not applicable in cancellation/modification requests submitted in person by visiting either our offices or the ferry operator’s offices, in which case the request will be processed immediately.

 

In the case of a cancellation or modification requested by the customer, Ferrytraveller.gr will refund the corresponding amount in Euros, withholding a cancellation fee of 6€ (six euros) per booking. This fee covers the operational and transactional expenses of the cancellation/modification procedure.

 

In the case that the initial purchase included a service fee, this will be withheld instead of a cancellation fee. Prior to any booking, users must read and agree with the fare and cancellation regulations of each specific ferry operator or the provider of the purchased service.

 

Cancellation or modification caused by the ferry operator

 

In case the customer has purchased tickets for an itinerary that has been changed or cancelled without the customer’s liability, Ferrytraveller.gr will apply all reasonable means to change or cancel the reservation accordingly. In such a case, Ferrytraveller.gr will not charge any additional cancellation fees. In these cases, Ferrytraveller.gr will change or cancel the purchased tickets following the official terms and conditions of the ferry operator involved. Ferrytraveller.gr has no liability for charges dictated by the ferry operators cancellation policy, and the customer is not eligible for any additional claims towards Ferrytraveller.gr.

If the customer has collected paper coupon tickets for a trip that has been cancelled or changed, either from Ferrytraveller.gr offices or from any other ticket collection office, the customer is obliged to return the paper coupon tickets to Ferrytraveller.gr offices, in order to be eligible for a refund. The rule is imposed by all ferry operators when paper coupon tickets have been issued.

Please find below detailed information regarding Shipping Companie’s Cancellation Policy

 

ANES ferries

  • From the ticket issuance and up to 14 days prior the scheduled departure of the ship: Tickets can be cancelled without cancellation penalties if the whole body of the ticket is returned.
  • From the ticket issuance and up to 7 days prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 75% as long as the whole body of the ticket is returned.
  • From the ticket issuance and up to 12 hours prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 50% as long as the whole body of the ticket is returned.

NOTE: All tickets may be changed into Open Date Tickets up to one (1) hour prior the time of scheduled departure.

 

Aegean Flying Dolphins

  • From the ticket issuance and up to 14 days prior the scheduled departure of the ship: Tickets can be cancelled without cancellation penalties.
  • From the ticket issuance and up to 7 days prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 75%
  • From the ticket issuance and up to 12 hours prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 50%

 

AEGEAN SPEED LINES

  • From the ticket issuance and up to 14 days prior the scheduled departure of the ship: Tickets can be cancelled without cancellation penalties.
  • From the ticket issuance and up to 7 days prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 75%
  • From the ticket issuance and up to 12 hours prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 50%

Economy Discount tickets cannot be cancelled or refunded

 

ANEK LINES - Aigeon Pelagos (Domestic Lines)

HIGH SEASON: 13/12/2019-06/01/2020, 28/02/2020-02/03/2020, 10/04/2020-27/04/2020, 05/06/2020-08/06/2020, 26/06/2020-06/09/2020

  • Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • From 13 days and up to 7 days prior to departure: A 25% cancellation charge is applying or alternatively tickets can be converted to open date tickets or for another departure date.
  • From 6 days and up to 2 hours prior to departure: A 50% cancellation charge is applying or alternatively tickets can be converted to open date tickets or for another departure date.
  • 2 hours prior and up to the departure: 50% cancellation charge is applied, and the tickets cannot be converted to open date tickets or for another departure date.

After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

LOW SEASON: All the other dates except those mentioned in HIGH SEASON

  • Up to 1 hour prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • 1 hour prior and up to the departure: 50% cancellation charge is applied, and the tickets cannot be converted to open date tickets or for another departure date.

After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date

 

ANEK LINES (International routes) 

  • A 100% refund, up to 22 days prior to departure.
  • A 80% refund, from 21 days up to 8 days prior to departure.
  • A 50% refund, from 7 days to 24 hours prior to departure.
  • The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.

In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed.

In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).

Above refund policy is not valid to tickets issued with a special offer. In such cases, the cancellation terms of the offer are applicable. Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hours prior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date.

 

BLUE STAR FERRIES

HIGH SEASON: 10/04/20-26/04/20, 04/06/20-09/06/20 & 12/06/20-27/09/20(*)

  • Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 4 hours prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to 2 hours prior to departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • Up to the departure (in Saronic islands): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.

In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 (*) For the period 10/04/20-18/04/20 & από 04/06/20-06/06/20 for all departures from Piraeus, Lavrio, Volos and Kavala and for the period 19/04/20-26/04/20 & 08/06/20-09/06/20 for all departures to Piraeus, Lavrio, Volos and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure.

  • Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

 LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 1 hour prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • Up to the departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 

OPEN DATE TICKETS

Open date tickets are cancelled without charge when they have been originally issued as open date.

If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.

Tickets which have been converted to open date, are cancelled according to the cancellation terms and conditions of the originally issued tickets.

 

DODEKANISOS SEAWAYS

  • 7 days prior the departure of the ship: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • 7 days until 1 hour prior the departure of the ship: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

After the departure: Tickets cannot be cancelled, cannot be converted to open date tickets, and cannot travel another date.

The passenger may convert a ticket to open date ticket until one hour prior the departure of the vessel (the departure date/time that appears on the ticket). The open date ticket then will be valid for a period of one year from the initial travel date that appears on the ticket. There is no returning fare applied or cancellation percentage at open date tickets.

Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only from the travel agency that issued them or by the company's central port agent.

 

FAST FERRIES

  • From the date of issue of the ticket until 8 days before the scheduled time of departure: Tickets can be cancelled without cancellation penalties if the whole body of the ticket is returned or they can be converted to open date tickets.
  • From 7 days up until the scheduled time of departure: Tickets can be cancelled with a cancellation penalty of 50% as long as the whole body of the ticket is returned or alternatively, they can be converted to open date tickets.

After departure: Tickets cannot be cancelled, cannot be converted to open date, and no change of date is possible.

 

GOLDENSTAR FERRIES

Tickets can be cancelled only in the travel agencies where they were issued, providing the original tickets. No ticket cancellation can be made by phone. Terms of cancellation according to cancellation time

  • Up to 7 days before departure: 100% refund or change to open date ticket.
  • From 6 days up to 12 hours before departure: 50% refund or change to open date ticket.
  • From 12 hours before departure to upon departure time: 50% cancellation fee.

Tickets cannot be cancelled or changed to open date after vessel’s departure. During Orthodox Easter period, Holly spirit’s days and the whole August month, tickets are refunded without cancellation fee or they change to open date tickets 14 days before departure.

  • 14 days to 6 days before departure there is a 25% cancellation fee.
  • 6 days before departure, the same term applies as on the paragraph above.

Open date tickets: Open date tickets are refunded without cancellation fee only if issued originally as open date tickets. If they have been converted to open date ticket, there is a 50% cancellation fee.

 

GRIMALDI LINES

Special rate tickets and tickets with residents/natives’ fares are non-refundable.

For standard rate tickets, the following penalties apply to the total amount of the ticket, i.e. passengers, accommodation supplements and any vehicles and others:

10%, plus fixed fees, up to 30 calendar days before departure.

30%, plus fixed fees, 29 to 7 calendar days before departure.

50%, plus fixed fees, 6 to 2 calendar days before departure.

100%, plus fixed fees, from the day before and/or for no show.

 

MINOAN LINES

  • From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
  • From 13 days up to 7 days before the scheduled departure: 75% refund.
  • From 6 days up to 12 hours before the scheduled departure: 50% refund.
  • In less than 12 hours of the scheduled departure: the fare is not refunded.

 

HELLENIC SEAWAYS

HIGH SEASON: 10/04/20-26/04/20, 04/06/20-09/06/20 & 12/06/20-27/09/20(*)

 

  • Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 4 hours prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to 2 hours prior to departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • Up to the departure (in Saronic islands): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.

In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 (*) For the period 10/04/20-18/04/20 & από 04/06/20-06/06/20 for all departures from Piraeus, Lavrio, Volos and Kavala and for the period 19/04/20-26/04/20 & 08/06/20-09/06/20 for all departures to Piraeus, Lavrio, Volos and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure.

  • Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

 LOW SEASON: All other dates except those mentioned in HIGH SEASON

 

  • Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 1 hour prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • Up to the departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 

OPEN DATE TICKETS

Open date tickets are cancelled without charge when they have been originally issued as open date.

If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.

Tickets which have been converted to open date, are cancelled according to the cancellation terms and conditions of the originally issued tickets.

 

SUPERFAST FERRIES

  • A 100% refund, up to 22 days prior to departure.
  • A 80% refund, from 21 days up to 8 days prior to departure.
  • A 50% refund, from 7 days to 24 hours prior to departure.

The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.

In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed.

In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).

Above refund policy is not valid to tickets issued with a special offer. In such cases, the cancellation terms of the offer are applicable.

Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hours prior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date.

 

IONIAN GROUP

  • For cancellations made 14 days before the scheduled day of departure of the ship or earlier, the overall is returned.
  • For cancellations made 7 days before the scheduled day of departure of the ship or earlier, 75% of the fare is returned
  • For cancellations made 12 hours before the scheduled day of departure of the ship or earlier, 50% of the fare is returned
  • For cancellations made within 12 hours before the scheduled day of departure of the ship no money is returned at all.

 

SARONIC FERRIES

  • Up to 24 hours prior to departure: Tickets are fully refundable (for online bookings, money refunded back into the bank card/account used for your original reservation) or new tickets of same or greater value can be issued for a different date/time, also depending on availability (Return tickets to/from Souvala are excluded).
  • Between 24 hours and 2 hours prior to departure: Tickets are NOT refundable. Passengers can only issue new tickets for a different date/time and of the same or greater value, also depending on availability (Return tickets to/from Souvala are excluded).
  • For less than 2 hours prior to departure: No refund or amendment of tickets is possible.

Ticket Loss: In case of loss of ticket(s) passenger(s) must purchase new tickets and pay for them again.

 

SEAJETS

  • Up to 14 days before departure: full fare refund
  • Up to 7 days before departure: 75% fare refund
  • Up to 12 hours before departure: 50% fare refund

The fare is NOT refundable for cancellations made less than 12 hours before departure.

 

ZANTE FERRIES

From 28/02/20 to 02/03/20, 15/04/20 to 21/04/20, 29/04/2020 to 03/05/2020, 05/06/2020 to 08/06/20, and 06/07/20 to 06/09/20, the following shall apply:

  • Ticket cancellations can be made up to 5 days before the departure of the ship.
  • Tickets are canceled without cancellation fees or converted to an open date or other date.
  • From 5 days to 12 hours before departure there is 50% cancellation fee or tickets are converted for another date or on an open date.

For the rest of the period, the following applies:

  • Ticket cancellations can be made up to 3 days prior to departure.
  • Tickets are canceled without cancellation fees or converted to an open date or other date.
  • From 3 days up to 2 hours prior to the departure of the ship, there is 50% cancellation fees, or the tickets are converted into an open date.

For all periods after the departure of the ship the tickets are not canceled and are not converted to an open date unless the passenger can travel for reasons of force majeure and there is the relevant document confirming the event.